General Questions
- What forms of payment do you accept?
- The item I want is out of stock in my size, will it be restocked?
- How do I order items with Cashier's Checks or Money Orders?
- Do you do back orders?
- Do you have a catalog?
- Why should I sign up for Jennynailart.com Emails?
- Do you charge sales tax on any item?
- Which Internet browsers do you recommend/support?
- What are cookies? Do I need to enable cookies on my browser to shop at Jennynailart.com?
- Can I combine multiple orders or add additional items to my order once it has been placed?
- How do I change the shipping address?
- How do I cancel my order?
- Why was the item in my shopping cart no longer available at checkout?
- Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
- Are you authorized to sell the brands you advertise on your site?
- Do you sell factory seconds?
- How do I unsubscribe from the Jennynailart.com mailing list?
- When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
- How can I contact Jennynailart.com for additional assistance?
- Does Jennynailart.com offer coupons?
- What are some garment care tips for my new clothing purchase?
- Do you ship internationally?
- Does Jennynailartaccept international credit cards?
- I received Damaged, Defective, or Wrong Item(s), what do I do?
- Do you have a guest checkout?
- Do you price match?
- Does Jennynailartsell gift cards?
- I sent a Jennynailarte-Gift Card and the recipient never received the email, what should I do?
- I received a Jennynailarte-Gift Card, how do I redeem it?
- Looking to find your perfect fit?
Q:
What forms of payment do you accept?
A:
Jennynailart.com currently accepts Visa, MasterCard, Discover, American Express. (We do not accept PayPal.)
Q:
The item I want is out of stock in my size, will it be restocked?
A:
The majority of the inventory consists of closeouts, discontinued styles, and hard-to-find styles. Quantities are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!
Q:
How do I order items with Cashier's Checks or Money Orders?
A:
At this time we do not accept Cashier's Checks or Money Orders.
Q:
Do you do back orders?
A:
Jennynailart.com does not do back orders.
Q:
Do you have a catalog?
A:
Currently, Jennynailart.com has a 'virtual' catalog. The entire product selection is online; we do not have a physical catalog.
Q:
Why should I sign up for Jennynailart.com Emails?
A:
By signing up for our email, you'll be among the first to know about special sales, the availability of new brands, limited-time offers, coupons and many other exciting features to help you get the most out of what Jennynailart.com has to offer! We never rent, sell, or share your personal information. For further details please view our privacy policy. Sign up for email here: https://www.Jennynailart.com/subscriptions/signup.
Q:
Do you charge sales tax on any item?
A:
Jennynailart.com, LLC collects tax on orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
If you are shipping to any of these states, any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation. Please keep in mind, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to a state listed above.
Jennynailart.com, LLC collects the simplified sellers use tax on sales to Alabama customers and remits the tax on behalf of Alabama customers to the Alabama Department of Revenue. The Alabama simplified sellers use tax program account number is: SSU-R009644119.
Q:
Which Internet browsers do you recommend/support?
A:
In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 10 and above (for Windows users), or Safari (for Macintosh users).
Q:
What are cookies? Do I need to enable cookies on my browser to shop at Jennynailart.com?
A:
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at Jennynailart.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Jennynailart.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and click on it.For more information about how Jennynailart.com uses cookies, see our privacy policy.
Q:
Can I combine multiple orders or add additional items to my order once it has been placed?
A:
Unfortunately we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped and you must call to cancel your order. Once an order is canceled, it may take up to 24 hours before you are able to place a new order for the same items. Please note, if you cancel your order, you run the risk that your selected merchandise will be out of stock.
Q:
How do I change the shipping address?
A:
Please contact our Customer Loyalty Team at 1-888-676-2660 immediately if you need to change the shipping address on your order. Due to security reasons, we cannot change addresses over email or social media.
Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address.
Q:
How do I cancel my order?
A:
To cancel your order online, log in to My Account and click on the Order Number that has items you want to cancel. (The status must say Submitted or Processing to be eligible for online cancellation.) Check the items in your order you'd like to cancel then click 'Cancel Checked Items'. On the next screen, select a reason why you want to cancel the item(s) and click the 'Submit Cancellation' button. If your order was eligible for cancellation, the next screen will say: "Thanks! Your cancellation request has been successfully processed!"
Contact our Customer Loyalty Team at 1-888-676-2660 immediately if you need assistance cancelling an order. Due to security reasons, we cannot cancel orders over social media. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to cancel the order.
Q:
Why was the item in my shopping cart no longer available at checkout?
A:
The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Q:
Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
A:
Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!
Q:
Are you authorized to sell the brands you advertise on your site?
A:
Yes, Jennynailart.com is an authorized online retailer of all brands sold on our site, and we only sell original merchandise (no knock-offs or fakes here!). For a full list of brands that we carry, please visit our Brands page: https://www.Jennynailart.com/brands.
Q:
Do you sell factory seconds?
A:
Never -- we only buy first-quality. All of our merchandise comes directly to us from the brand manufacturers or one of their authorized dealers. We stand behind all of our merchandise, so please contact us in the event you feel something you received has a manufacturer's defect.
Q:
How do I unsubscribe from the Jennynailart.com mailing list?
A:
To unsubscribe from the Jennynailart.com mailing list, please go here: https://secure-www.Jennynailart.com/subscriptions
Q:
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A:
Please double check that your full name, billing address and phone number is associated with the credit card you're trying to use. Also check that the credit card number and expiration date on your card matches what is entered. Please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. (We do not accept PayPal at this time.)
Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.
Q:
How can I contact Jennynailart.com for additional assistance?
A:
If you need help with your order please feel free to email us at: cs@Jennynailart.com or call the Jennynailart.com Customer Loyalty Team at 1-888-676-266. (Email Note: We advise a 24 to 48 hour turnaround time on emails. When sending an email, please make sure you are emailing from the address on your Jennynailart account or we will be unable to assist in a timely manner.)
Q:
Does Jennynailart.com offer coupons?
A:
Every day Jennynailart.com offers special savings on all of the best brand names. You can get your guilt-free daily fix for less at Jennynailart.com vs. your local department store. Sign up for Email here: https://secure-www.Jennynailart.com/subscriptions/signup, follow us @ShopJennynailart on Twitter, friend us on Facebook, and check back regularly for special coupon codes and promotions.
See the Jennynailart.com coupons page, https://www.Jennynailart.com/coupon, for more information.
Q:
What are some garment care tips for my new clothing purchase?
A:
So, you just found an awesome deal on Jennynailart! Here are some great tips on how to help keep a variety of fabrics looking their best and lengthen their life to get the most out of your score!
Acetate: Most items made of acetate are dry-clean only, but some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat. Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.
Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool -- never hot -- iron, if necessary.
Rayon: Make sure to read the care label for rayon. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.
Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned. Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
Q:
Do you ship internationally?
A:
At this time orders may only be shipped to U.S. States and Territories. Please keep in mind that using third-party shipping services is at your own risk.
Q:
Does Jennynailart accept international credit cards?
A:
Currently Jennynailart.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
- Enter your street address on Address Line 1.
- Enter your City, County or Province, and Postal Code on Address Line 2.
- Enter your Country for the city.
- Enter AA for the state.
- Enter 11111 for the zip code.
For the shipping information
- Please enter the correct information in the appropriate field.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
Q:
I received Damaged, Defective, or Wrong Item(s), what do I do?
A:
Please contact us immediately via phone, 1.888.676.2660 or email cs@Jennynailart.com before you start the return process so we can help!
Q:
Do you have a guest checkout?
A:
We do not currently have a guest checkout option. Please create an account to checkout or call us at 1.888.676.2660 so we can help you order and checkout!
Q:
Do you price match?
A:
We are a deals site and our deals and prices fluctuate daily. For this reason, we do not honor price matching. This includes matching prices from previous or future sales as well as matching prices from orders that have already been submitted. In addition, we do not honor pricing advertised on other websites.
Q:
Does Jennynailart sell gift cards?
A:
Yes! We offer e-Gift Cards for any amount between $10-$1000. Jennynailart.com e-Gift Cards never expire and carry no fees. Visit the e-Gift Cards Order Page: https://www.Jennynailart.com/egiftcard to begin your purchase and send the gift of great style and amazing deals!
Jennynailart e-Gift Cards are only available for immediate delivery to the recipient via email and only one e-Gift Card per order. Note that when you purchase an e-Gift Card with other items, you will receive two separate order confirmations. Coupons may not be used to purchase e-Gift Cards and e-Gift Cards may not be used to purchase e-Gift Cards. To obtain your balance on a Jennynailart.com e-Gift Cards, please call the Jennynailart.com Customer Service Line at 1-888-676-2660 or view it on you’re My Account Page under Your Primary Account Information. Please visit the e-Gift Cards Information Page: https://www.Jennynailart.com/c/gift-terms-conditions for all Terms and Conditions.
Q:
I sent a Jennynailart e-Gift Card and the recipient never received the email, what should I do?
A:
Please have the recipient check their junk email folder or call the Jennynailart.com Customer Service Line at 1-888-676-2660 so we can check the email address and update it and re-send if necessary.
Q:
I received a Jennynailart e-Gift Card, how do I redeem it?
A:
Log in to your Jennynailart account via the My Account page found at the person icon at the top of Jennynailart.com or create a new account if you haven’t shopped previously at Jennynailart. Once in the My Account page, enter the code you received in the box that says: Enter e-Gift Card Code to Redeem. Then press ‘Save to Your Account’ button. This will add the funds to your account. Or you may also add the code under Payment Method at checkout. Once the e-Gift Card has been added to your account, it will be available to use automatically at checkout. If you do not wish to use your balance at checkout, they can uncheck the box next to "Use your gift card or promotional balance.”
Note: Once you add the balance to your account, this action cannot be undone and the amount is not transferable. Jennynailart e-Gift Cards never expires and there are never any fees.
Q:
Looking to find your perfect fit?
A:
View the Measurement Guide: https://www.Jennynailart.com/measurement-guide for help with heel height, handbag straps, dresses length, dress shirts and more. Measure your shoe size and find out the European/UK conversion with our Shoes Size Conversion Chart: https://www.Jennynailart.com/measure-your-shoe-size Find your perfect fit!